Home Boarding Policies & Procedures

    Home Boarding Policies and Procedures


    1. Booking

    1.1. All services are charged at a day rate.
    1.2.There are no reductions for early pick-ups or late drop-offs.
    1.3.Pick-ups and drop-offs are between 8 am and 6 pm and by appointment only. An extra £10 is charged for earlier drop-offs or later pick-ups and must be agreed at the time of booking.
    1.4. Bank Holidays, Christmas, New Year and Easter may incur additional fees which you will be advised of at the time of booking.
    1.5. New dogs are required to complete a charged trial stay of 1 or 2 nights prior to longer stays.

    2. Cancellations

    2.1. In the event of boarding cancellations that are notified to us 46 days or more prior to the start of the booking period, all fees less the non-refundable deposit, will be refunded, or held over for subsequent bookings.
    2.2. Any boarding bookings that are cancelled between 45 days and 31 days before the start date of the booking, will require 75% payment for services.
    2.3. All boarding bookings cancelled within 30 days will be payable in full.
    2.4. If the pet service provider, cannot provide the service agreed, we will do our best to arrange an alternative, unless in extreme circumstances, where we will endeavour to give 24 hours notice.

    3. Aggressive Animals

    3.1. The pet service provider will not accept aggressive animals.
    3.2. The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s pet(s) should bite another animal.
    3.3. Client agrees that on booking services for their dog(s) that they have represented that the dog(s) to have not shown aggression or caused harm, or threatening behaviour to any individual and/or any pet(s), and the client agrees to contact the provider as soon as possible if any of these behavioural changes presents itself or if it has the potential to cause harm to any individual or pet(s).
    3.4. We will not board unruly or untrained dogs.
    3.5. If the client’s dog(s) whilst being boarded shows aggressive tendencies towards the pet service provider or their family, or should its behaviour become unacceptable or a nuisance beyond reasonable acceptance, the client agrees that he/she be placed either with the emergency contact or in a boarding kennel, until the client returns, and this will be subject to a transfer charge.

    4. Unforeseen Purchases

    4.1. In the event that additional items need to be purchased in the absence of the client – i.e. pet food, litter or other necessary items that contribute to the health and wellbeing of your pet, the pet service provider will purchase these, retain a receipt and the pet owner is responsible for reimbursement of these items on their return.

    5. Updates

    5.1. Please inform us of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information.

    6. Privacy Policy

    6.1. All of your information will be kept private and confidential.
    6.2. Your pet service provider highly respects our clients’ entrusting us with the care of their pets.
    6.3. All of our records will be stored in compliance with the Data Protection Act 2018.

    7. Insurance

    7.1. All reasonable care is taken to ensure the integrity and suitability of the care provided.
    7.2. The pet service provider has valid public liability insurance, for the peace of mind of its clients.
    7.3. The insurance only covers the sitter when working for the pet service provider, for the duration of the selected service, and only for services arranged with the pet service provider.
    7.4. We recommend that you purchase your own separate pet insurance.

    8. Medication/Vaccinations/Immunisations

    8.1. The pet service provider will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.
    8.2. Under no circumstances will the pet service provider board any pet that has any form of active contagious illness.
    8.3. We require a copy of a valid vaccination certificate.
    8.4. If the pet service provider is bitten or exposed to any disease or ailment received from the clients pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.
    8.5. The pet service provider requires dogs to be on a flea and worm treatment plan.
    8.6. The pet service provider does not insist on the Kennel Cough vaccination. However, if the vaccination/booster is given, we require 2 full weeks before the pet can be allowed back on the premises. We reserve the right to refuse a dog entry if verification of the date of vaccination/booster cannot be provided.

    9. Collars/Leads

    9.1. Please provide secure collars with appropriate tags for all visits.

    10. Changes to return date

    10.1. The pet service provider carefully schedules our time to serve you and our other clients, therefore, there are no refunds or credits for early returns or last minute changes to pet care.
    10.2. In the event that the client is delayed on return, they must inform the pet service provider immediately, and the pet service provider will use its best endeavours to make alternative arrangements for continued cover, even when the original sitter is unable to continue with care following the assignment end date.

    11. Payment

    11.1. The pet service provider accepts bank transfer.
    11.2. A 50% deposit of the total sum due is payable to the pet service provider at the time of booking for all boarding bookings.
    11.3. The remaining balance is due 30 days before the first date of the booking.
    11.4. Where services are required long term, the client may make payment on a monthly basis.
    11.5. Where payment is not received in accordance with these terms and conditions of business, the company reserves the right not to proceed with any previously agreed arrangement , and the outstanding balance (as determined by the cancellations policy - see paragraph 2) and a cancellation fee of 10% of the total booking will be payable.

    12. Liability

    12.1. The pet service provider shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of it’s obligations in relation to the services, if the delay or failure was due to any cause beyond the pet service provider’s reasonable control.

    I, have read, understood and agree to the policies and guidelines of the pet provider. I further understand that a copy of this form will be kept on file for documentary purposes. All policies and guidelines are subject to change at the discretion of the pet service provider.